Privacy policy

Privacy Policy – last updated: 17 August 2026

Controller within the meaning of the General Data Protection Regulation (GDPR): Wolfgang Reindl, acting under 3DOrder, Hocheck 23, 4891 Pöndorf, Austria; Phone: +43 676 3920431; Email: mail@3dorder.at.

We process personal data in particular for the purpose of initiating and fulfilling the contract (Art. 6 Abs. 1 lit. b DSGVO), for the fulfilment of legal obligations (Art. 6 Abs. 1 lit. c DSGVO), based on legitimate interests in a safe and economical shop operation as well as in legal enforcement (Art. 6 Abs. 1 lit. f DSGVO) and, if necessary, on the basis of consent (Art. 6 Abs. 1 lit. a DSGVO). A consent can be revoked at any time with effect for the future.

For non-technically necessary cookies, analysis or personalised advertising, a selection is made in advance via the cookie settings, as far as required by law. The mere use of the shop is not considered as consent.

Complaints can also be addressed to the Austrian Data Protection Authority, Barichgasse 40-42, 1030 Vienna, Austria. www.dsb.gv.at, to be directed.

3DOrder operates this shop and this website, including all related information, content, features, tools, products and services to provide you as a customer with an individual shopping experience (the “Services”). 3DOrder is based on Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use or share personal data when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our terms and conditions and this Privacy Policy, this Privacy Policy will prevail in relation to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. The processing of your data is based on the legal bases described below. The mere use of the Services does not replace consent to the extent required by law.

What personal data do we collect or process?

When we use the term “personal data”, we refer to information that can identify you or another person or be directly associated with you. Personal data does not include information that has been collected anonymously or anonymized in such a way that it is not possible to identify or assign it to you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of Personal Data, including the conclusions drawn from such Personal Data:

• Contact details including name, postal address, billing address, delivery address, telephone number and email address.
• Financial data including credit, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account Information including username, password, security questions, configurations, and settings.
• Transaction information including the items you view, add to your shopping cart, add to your wish list or buy, return, exchange or cancel your past transactions.
• Communication with us including the information you provide when communicating with us, for example when you send a request to customer support.
• Device information including information about device, browser or network connection, IP address and other unique identifiers.
• Usage Information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you We collect the information, inter alia, when you create an account, access or use the Services, communicate with us or otherwise provide us with your personal information.
• Automatically via the services We collect the data, among other things, from your device or when you use our products or services or visit our website, as well as about the use of cookies and similar technologies.
• From our service providers Among other things, we collect the data when we hire service providers to enable certain technologies and when they collect or process your personal data on our behalf.
• From our partners and other third parties

How do we use your personal data?

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

• Provision, adaptation and improvement of the Services. We use your personal data to provide you with the Services. This includes, among other things, the performance of our contract with you, the processing of your payments, the version of your orders, the storage of your configurations and the items you are interested in, the sending of notifications related to your account, the creation, maintenance and other management of your account, the organization of the shipment, the facilitation of returns and exchanges, the possibility that you will submit reviews, and the creation of an individual shopping experience for you, for example, This may include the use of your personal data to better customize and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, for example to send marketing and promotional communications by email, SMS or post, and to show you online advertising for products or services for the Services or other websites, including based on items you previously purchased or added to your shopping cart, as well as other activities related to the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect possible fraudulent, illegal, insecure or malicious activity, investigate or take action to protect public security and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password or other credentials with others.
• Communication with you. We use your personal information to provide you with customer support and effective services, to respond to your requests promptly and to maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to lawful procedural steps, including inquiries from law enforcement or regulators, to investigate or participate in civil investigations, potential or concrete litigation or other contradictory proceedings, and to investigate potential violations of our terms or policies or enforce the terms and policies.

How do we pass on personal data?

In certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• At Shopify, these are providers and other third parties who provide services on our behalf (e.g. B. IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
• We share personal data with business and marketing partners who provide marketing services for you and show you advertising. For example, if appropriate enhanced Shopify features are enabled, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share any information about you in order to show you targeted advertising and marketing based on your online activities with different merchants and websites.
• When you request or otherwise consent to share certain information with third parties, such as to deliver products to you, or when you use social media widgets or login integrations.
• We share personal data with our affiliates or otherwise within our group of companies.
• In connection with a business transaction, such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, where Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services to you. Data that you transmit to the Services will be shared with Shopify and with third parties that may be located in countries other than your country of residence in order to provide and improve the Services to you. To the extent appropriate enhanced Shopify features are enabled, we use certain Shopify features to secure and improve our business, which include data and information from your interactions with our Shop, other merchants and Shopify. To provide these enhanced features, Shopify may use personal data collected through your interactions with our Shop, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information about how Shopify uses your personal data and what rights you have, see the Shopify Consumer Privacy Policy . Depending on where you reside, you may exercise certain rights here with respect to your personal data listed here. Link to the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies and other terms and conditions. We make no warranty and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained on those websites. Information you provide in public or semi-public places, including information you share on third-party social networking Plattforms, may also be viewed by other users of the Services and/or users of these third-party Platforms, without restrictions on their use by us or by any third party. The inclusion of such links by us does not mean that we support the content of these Plattforms or their owners or operators, unless expressly stated in the Services.

Data of children

The Services are not intended for use by children, and we do not knowingly collect any personal information from children who are not yet of legal age in your country. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details below to request the deletion of that data. At the time of the entry into force of this Privacy Policy, we have no knowledge that we will “deliver” or “sell” personal data of individuals under the age of 16 (as defined by these terms in applicable law).

Security and retention of your data

Please note that no security measures are perfect or impenetrable, so we cannot guarantee “perfect security”. In addition, information you send us may also be exposed to risks during transmission. We recommend that you do not use unsafe channels when transmitting sensitive or confidential information to us.

How long we keep your personal data depends on various factors. These include whether we need the information to manage your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and possibilities

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases, we may refuse your request within the scope permitted by law.

• Right to access/information. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to ask us to delete the personal data stored about you.
• Right to correction. You may have the right to request from us the rectification of incorrect personal data that we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we share it with a third party under certain circumstances and with certain exceptions.
• Management of communication settings. We can send you promotional emails. You can object to receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may continue to send you non-advertising emails, such as through your account or orders you have placed.

You can exercise these rights if stated in the Services or by contacting us via the contact details below. For more information on how Shopify uses your personal data and what rights you have, including the rights relating to the data processed by Shopify, see https://privacy.shopify.com/en.

The exercise of these rights does not cause you any disadvantages. If permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable laws, you may appoint an agent who will make requests on your behalf to exercise your rights. Before we accept any such request from a representative, we require evidence that you have authorised him to act on your behalf. This may require you to confirm your identity directly to us. We will respond to your request promptly within the scope of applicable law.

Complaint

If you have any complaints about how we process your personal data, please contact us using the contact details below. Depending on where you reside, you have the right to object to our decision by contacting us at the contact details below or submitting your complaint to the relevant Data Protection Authority. For the European Economic Area, there is a list of the competent data protection supervisory authorities. If you want to call, You have the opportunity to.

International transfers

Please note that we may transfer, store and process your personal information outside the country where you reside.

When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s standard contractual clauses or equivalent contracts issued by the respective UK competent authority, unless the transfer of data takes place in a country that is proven to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to take into account, for example, changes to our practices, or for other operational, legal or regulatory reasons. We publish the revised Privacy Policy on this website, adjust the date of the “Last Version” accordingly, and make the notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone at +43 676 3920431, by email at mail@3dorder.at or by post to Wolfgang Reindl, 3DOrder, Hocheck 23, 4891 Pöndorf, Austria to us. In accordance with the applicable data protection laws, we are the data controller for your personal data.