Withdrawal & Return

Last updated: 17 August 2026

Right of withdrawal or withdrawal for consumers

Consumers generally have the right to withdraw from a distance contract within 14 days without giving any reason.

For goods, the period begins on the day on which the consumer or a third party not designated by him as carrier has taken possession of the goods. In the case of several goods from a single order, which are delivered separately, it begins with receipt of the last goods; in the case of one goods in several partial shipments with receipt of the last partial shipment. In the case of Services, the deadline begins with the day of the contractabslus.

Withdrawal

In order to exercise the right of withdrawal, a clear statement of withdrawal decision must be sent to the following address:

3DOrder – Wolfgang Reindl
Hocheck 23
4891 Pöndorf
Austria
E-mail: mail@3dorder.at
Phone: +43 676 3920431

The declaration can be made by e-mail or post. To comply with the deadline, it is sufficient that the notification is sent before the withdrawal period expires.

Online request via the customer account

Request cancellation, return or withdrawal online

After signing up with the e-mail address used during the ordering process, cancellation or return requests can be submitted for supported orders. Regardless of the display in the customer account, a clear statement by e-mail or post remains effective.

Consequences of withdrawal

In the event of an effective withdrawal, 3DOrder will reimburse all payments received, including the cost of the cheapest standard delivery offered, immediately and at the latest within 14 days from receipt of the withdrawal declaration. In principle, the same means of payment as in the original payment is used for the repayment, unless explicitly agreed otherwise; no fees are charged for this.

In the case of goods, reimbursement may be refused until the goods have been returned or the consumer has provided proof of return, whichever is the earlier date.

Returns and costs

The goods must be returned or handed over immediately and at the latest within 14 days from the date of submission of the withdrawal declaration to 3DOrder – Wolfgang Reindl, Hocheck 23, 4891 Pöndorf, Austria. The deadline is met if the goods are dispatched before the expiry of the 14 days. For a return requested via the customer account and organized by 3DOrder, a one-time return shipping fee of € 3.10 per return will be deducted from the refund amount; higher actual return shipping costs will be borne by 3DOrder. If the consumer organizes the return itself, he bears the immediate return shipping costs.

The consumer must only pay for a loss of value if this is due to a handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not exist in particular for goods that are manufactured according to customer specifications or are clearly tailored to personal needs, for example specially designed geometries, individual dimensions, names, engravings or customer-specific motifs. The mere manufacture of an unchanged standard item only after ordering (“Print on Demand”) and the selection of standard colours offered regularly are no exception in themselves.

Services and digital content

In the case of a service, 3DOrder only starts before the end of the withdrawal period at the express request of the consumer. In the event of a withdrawal before full performance, a reasonable amount may be payable for the share provided up until then. The right of withdrawal shall expire upon full performance only if the consumer has expressly consented to the early start and confirmed his knowledge of the loss of the right of withdrawal upon full performance of the contract.

In the case of digital content not provided on a physical medium, such as explicitly sold STL or CAD files, the provision only begins before the end of the withdrawal period after explicit consent and confirmation of the knowledge that the right of withdrawal is lost at the beginning of the provision. An STL file is not sold with regular print on demand goods.

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Sample withdrawal form

If you wish to withdraw from the contract, you can fill out this form and send it to the postal or e-mail address mentioned above.

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*) / the provision of the following digital content (*):

__________________________________________________________________

Ordered on (*) / received on (*): __________________________________________________

Name of consumer(s): ______________________________________________________________________

Address of the consumer(s): __________________________________________________

Signature of the consumer(s) (only in case of notice on paper):

__________________________________________________________________

Date: ____________________________________________________________

(*) Delete what is not applicable.