Terms and Conditions (AGB)

Last updated: 17 August 2026

1. Scope and terms

1.1 These General Terms and Conditions (GTC) apply to contracts with 3DOrder via the online shop, via 3DOrder.at as well as to individual submitted offers. They cover in particular the sale of decorative items, additively manufactured products, products cast from synthetic resin or epoxy resin, luminaires and candle holders, compatible spare parts and custom productions as well as modeling, construction and 3D printing services. These Terms and Conditions only apply to digital content such as STL or CAD files if their provision is expressly agreed in the respective offer.

1.2 “Consumer” is a person for whom the business is not part of the operation of their business. ‘entrepreneur’ means a person for whom the business belongs to the operation of their business. Obligatory consumer rights always precede these GTC.

1.3 Individual agreements precede these terms and conditions. After that, the information in the individual offer or on the respective product page and then these GTC apply. In the case of contradictions, the more favourable mandatory legal regulation applies to the customer.

1.4 The version of the General Terms and Conditions included in the submission of the order is decisive. Subsequent changes do not affect contracts that have already been concluded.

2. Contractual partners and contact

The contract partner is:

3DOrder – Wolfgang Reindl
Hocheck 23
4891 Pöndorf
Austria

Phone: +43 676 3920431
E-mail: mail@3dorder.at

This contact information may also be used for complaints, warranty cases and withdrawal declarations. Further legal supplier information is listed in the legal notice of the shop.

3. Offer, order and conclusion of contract

3.1 Product presentations in the shop are not yet a binding offer, but an invitation to the customer to place an order. The customer can place products in the cart, review and correct their entries before submitting the order, and makes a binding offer by activating the order button that clearly indicates the obligation to pay.

3.2 An automatically sent confirmation of receipt only documents the receipt of the order and is not yet an acceptance, unless it is explicitly referred to as an order confirmation. 3DOrder can accept the offer within five calendar days by express order confirmation, collection of a previously only authorized payment, shipping confirmation, handover of the goods or – in the case of services – by agreed start of service, depending on which event occurs first. If no acceptance is made within this period, the customer is no longer bound by his offer; any payments already received will be refunded immediately.

3.3 In the case of individually created offers, the contract is concluded by means of the acceptance act referred to in the offer, for example by express confirmation or agreed payment. Changes or additions to the scope of services require a new agreement.

3.4 Contract language is German. The order data and the included contractual provisions are stored to the extent required by law. The customer receives the essential order data and contract information on a permanent data carrier, usually by e-mail. An existing customer account offers additional access, but does not replace the storage of the contract documents.

4. Product characteristics, dimensions and representations

4.1 The characteristics agreed at the time of ordering on the product page or in the individual offer, in particular material, dimensions, colour, version, package contents, intended use and expressly agreed compatibility are due. Product images serve as illustration. Screen display, lighting conditions and craft manufacturing can lead to minor colour or surface deviations.

4.2 In additive manufacturing, visible layer lines, attachment points and minor, technically unavoidable surface or dimension deviations may occur. In cast or post-processed products, slight, technically unavoidable colour gradients, inclusions or surface differences can occur. Such features shall only be considered as an agreed condition and not as a defect if they are sufficiently described on the product page or in the offer, remain within the tolerance indicated there or reasonably expected for the purpose of the contract and do not impair suitability for use or safety.

4.3 Dimensions indicated are nominal dimensions. Specific tolerances, fittings, loads, temperature resistance, food contact, external use or other technical requirements must be expressly agreed before the conclusion of the contract, unless they already clearly result from the intended use.

4.4 Samples, designs, visualizations and colour representations can only reproduce the later product within the agreed manufacturing features. Legal rights due to a deviation from the agreed or objectively required characteristics remain unaffected.

5. Custom made products, order printing and cooperation

5.1 In the case of custom-made products, the customer shall provide the information, files, dimensions, reference parts and information about the intended use in full and correctly. This includes in particular safety-relevant requirements and exceptional mechanical, thermal, electrical or chemical loads.

5.2 3DOrder may submit a drawing, preview, choice of material or specification for release before manufacturing. The release only confirms the content and design features recognizable therein. It does not exclude claims for not recognizable production defects, lack of security or other mandatory legal rights.

5.3 After a release desired changes can change price and delivery time. 3DOrder informs the customer of the effects before implementation and, if necessary, obtains a new consent.

5.4 If the performance is delayed because the necessary information, files, reference parts or approvals of the customer are missing, the agreed service period is extended only by the reasonable period caused by the lack of cooperation. Obligatory consumer rights remain unaffected.

6. Customer data, property rights and rights of use

6.1 The customer warrants that they hold the rights required to perform the contract in the files, images, trade marks, models and other content they provide, and that their processing and contractual use by 3DOrder do not infringe any third-party rights. Illegal, dangerous or obviously infringing orders may be rejected.

6.2 The customer grants 3DOrder the necessary rights of use and processing of its content for the duration and scope of the execution of the contract. Any use beyond this is only based on a separate legal basis or consent.

6.3 Content provided by the customer culpably infringes third party rights, the customer is liable in accordance with the statutory provisions and supports 3DOrder appropriately in the defense of justified or unjustified claims. This does not justify any damage and non-compliance to consumers.

6.4 Unless expressly agreed otherwise, the purchase of a physical product does not include the issuance of construction, CAD, source or STL files nor a right to reproduce the product. Rights to designs and files created by 3DOrder remain with 3DOrder; the customer receives the rights of use necessary for the expressly agreed contractual purpose.

7. Prices, shipping costs and payment

7.1 The prices displayed to consumers are total prices in euros including the statutory VAT, insofar as this applies. Additional shipping costs will be reported separately before placing the order. In the case of deliveries outside the European Union, import duties, customs duties or fees may arise from the recipient country, which are not levied by 3DOrder and are to be borne by the recipient, unless expressly agreed otherwise.

7.2 The payment methods indicated in the checkout or in the individual offer are available. The time of the due date and any prerequisites for the start of production result from the selected payment method or the individual offer.

7.3 Settlement or retention by the consumer shall not be limited beyond the statutory requirements. With respect to entrepreneurs, offsetting is only permitted with undisputed, recognised or legally established counterclaims; a statutory right of retention remains unaffected.

8. Manufacture, delivery and availability

8.1 The delivery or service period indicated on the product page or in the individual offer applies. In the case of standard products labelled as “Print on Demand”, production begins only after conclusion of the contract. Delivery takes place at the earliest after five working days and, if no other binding period is stated on the product page or in the offer, at the latest within 30 days after conclusion of the contract. Usual expectations are non-binding unless expressly agreed as a binding date.

8.2 In the case of prepayment, required customer data, reference parts or releases, the period begins only as soon as the agreed payment has been received and all information necessary for manufacturing or releases are fully available. Section 5.4 remains unaffected.

8.3 Partial deliveries are only permissible insofar as they are reasonable to the customer. This does not incur any additional shipping costs for the customer. Legal rights in the event of delay or incomplete performance remain unaffected.

8.4 If a service is finally impossible for a reason unforeseeable at the time of conclusion of the contract and not to be held by 3DOrder, the customer will be informed immediately; payments already received for this purpose will be refunded immediately. Legal damages and cancellation rights remain unaffected.

8.5 Working days within the meaning of the specified manufacturing and delivery times are Monday to Friday, except for statutory holidays at the headquarters of 3DOrder. Shipping and delivery takes place in the countries offered in the checkout and to the delivery address specified by the customer.

9. Hazard transfer and retention of ownership

9.1 In the case of consumers, the risk of loss or damage only passes upon delivery to the consumer or to a third party designated by the carrier. If the consumer concludes the transport contract itself without using a shipping option proposed by 3DOrder, the risk passes to the carrier by handover.

9.2 With respect to entrepreneurs, the risk of dispatch with delivery to the carrier passes, unless expressly agreed otherwise.

9.3 Until full payment, the delivered goods remain the property of 3DOrder.

10. Right of withdrawal or withdrawal for consumers

10.1 Right of withdrawal

consumer have the right to withdraw from the contract within 14 days without giving any reason.

In the case of purchase contracts, the period begins on the day on which the consumer or a third party not designated by him as carrier has taken possession of the goods. In the case of several separately delivered goods of a uniform order, it begins with receipt of the last goods; in the case of one goods in several partial consignments or pieces with receipt of the last partial consignment or the last piece. In the case of services and digital content not provided on a physical medium, the period begins with the end of the contract.

A clear statement to 3DOrder – Wolfgang Reindl, Hocheck 23, 4891 Pöndorf, Austria, e-mail: mail@3dorder.at, Phone: +43 676 3920431. The model form at the end of these terms and conditions can be used but is not required. Timely dispatch suffices for timely delivery. Insofar as a legally provided online withdrawal function is available in the shop, it can also be used; its receipt is immediately confirmed on a permanent data carrier.

10.2 Consequences of withdrawal

In the event of an effective withdrawal, 3DOrder will refund all payments received, including the cost of the cheapest standard delivery offered, without delay, at the latest within 14 days of receipt of the withdrawal declaration. The same method of payment as in the original payment is used for the repayment, unless explicitly agreed otherwise; the consumer does not incur any fees as a result.

For goods, reimbursement may be refused until 3DOrder has received the goods back or the consumer has provided proof of return, whichever is the earlier. The consumer must return or hand over the goods immediately and at the latest within 14 days from the date of submission of the withdrawal declaration to the above address. The deadline is met by timely dispatch. For a return requested via the customer account and organized by 3DOrder, a one-time return shipping fee of € 3.10 per return will be deducted from the refund amount; higher actual return shipping costs will be borne by 3DOrder. If the consumer organizes the return itself, he bears the immediate return shipping costs. It only has to pay for a loss of value if it is due to a handling that is not necessary for the examination of nature, characteristics and functioning.

If the consumer explicitly requires that a service should start during the withdrawal period, and if he revokes it before complete delivery, a reasonable amount shall be paid that corresponds to the proportion of the total amount provided up to the withdrawal, provided that the legal conditions for this are met.

10.3 Exceptions and expiry of the right of withdrawal

The right of withdrawal does not exist in particular for goods that are made according to customer specifications or are clearly tailored to personal needs. This concerns, for example, products with individually predefined dimensions, geometries, engravings, names, motifs or shapes specially designed for the customer. The mere production of an unchanged standard product only after ordering (“Print on Demand”) is not sufficient for this exception.

In the case of reimbursed services, the right of withdrawal expires only after full performance, if 3DOrder has begun with the prior express consent of the consumer before the withdrawal period has expired and the consumer has previously confirmed that he has noted the loss of his right of withdrawal upon full performance of the contract. An early version is only made at the express request of the consumer.

In the case of digital content not provided on a physical data carrier, in particular explicitly sold STL or CAD files, the right of withdrawal expires at the beginning of the provision only if the consumer has expressly agreed to the early start, confirms his knowledge of the loss of the right of withdrawal and has received the legally required confirmation of the contract.

11. Legal guarantees and guarantees

11.1 With regard to consumers, the statutory warranty provisions, in particular the Consumer Warranty Act (VGG), apply without restriction. 3DOrder is responsible for ensuring that goods and digital services have the agreed and objectively required characteristics upon delivery or provision. The statutory rights to make the defect-free condition, price reduction or dissolution of the contract remain unaffected.

11.2 For goods, the statutory warranty period is in principle two years from delivery. For from 1. Consumer contracts concluded on October 2026 extend the warranty period once by one year, in accordance with the then applicable legal requirements, if an improvement is made to produce the deficiency-free condition. Before the remedy, the consumer will be informed separately about his right to vote and the possible extension.

11.3 Product descriptions about production-typical features limit the warranty only to the extent permitted by law and only with regard to properties agreed in sufficient concrete terms. In particular, they exclude no liability for safety defects, incorrect material specifications, lack of usability or deviations outside agreed tolerances.

11.4 The statutory warranty provisions of the ABGB apply to entrepreneurs. For transactions between businesses, the inspection and notification obligation under Section 377 UGB applies.

11.5 An additional guarantee only exists if it is expressly agreed as such. A warranty does not limit the legal warranty. Conditions, duration, spatial scope and warranty provider arise exclusively from the respective warranty declaration.

12. Product safety and intended use

12.1 Products may only be used for the purpose stated or expressly agreed on the product page and in compliance with all safety, assembly, care and disposal instructions. Notes on product, packaging and accompanying documents must be observed, but may not subsequently limit the intended use advertised or agreed before the conclusion of the contract. This does not limit mandatory legal product safety and liability obligations.

12.2 Decorative items are not toys and are not intended for children unless they are expressly offered as toys. Products made from conventional 3D printing plastics or synthetic resins are only suitable for food contact, dishwasher, microwave, oven, permanent outdoor use or increased temperatures if expressly agreed.

12.3 Closed decorative luminaires may only be used with the LED luminaires specifically provided for this purpose; open flames or highly heat-developing luminaires are not permitted. Candle holders may only be used in the specifically provided version, with a suitable sleeve or protective insert and a suitable candle size. Burning candles must always be supervised and kept away from children, animals and flammable objects. Product-related references precede these general references.

12.4 Products offered as Ashtrays may only be used in accordance with the product-related material, temperature and instructions for use. A designation as an epoxy resin, resin or cast product only takes place insofar as this material is expressly indicated on the product side. Legal requirements for security and suitability for the advertised purpose remain unaffected.

12.5 Parts for medical, electrical, pressure-carrying, carrying, food-contacting, fire protection-relevant, vehicle, aviation or other safety-critical applications will only be delivered if this use has been expressly disclosed before the conclusion of the contract and the necessary suitability, testing or certification has been agreed in writing. 3DOrder can refuse orders if the safe and legal version cannot be guaranteed.

13. Compatible Replacement parts and replicas

13.1 Products designated as compatible, spare part or replica are not original parts of the respective device manufacturer, unless expressly stated. Trademark and model designations are used exclusively to clearly describe the intended compatibility.

13.2 Only the specifically promised compatibility and function is due. The customer must make correct model, measurement and usage information before the conclusion of the contract. A release on the basis of a reference part supplied by the customer only records the recognizable and agreed characteristics.

13.3 Use in safety-critical areas is only permitted if it has been expressly agreed as a contractual purpose and the required suitability has been confirmed. Legal warranty, damages, product liability and product safety rights are not excluded.

14. Transport damage, defect report and returns

14.1 Consumers are asked to document externally recognizable transport damage as soon as possible to the deliverer and to report 3DOrder promptly. Failure to provide such notice does not affect your legal rights.

14.2 For the rapid processing of a complaint, the order number, the article concerned and a comprehensible description, if possible with photos, must be sent to mail@3dorder.at to be transmitted. This request is not a prerequisite for legal claims.

14.3 Returns due to withdrawal are based on Section 10. Returns in the event of warranty are made after prior agreement; mandatory statutory cost-bearing and place of performance rules remain unaffected.

15. Liability

15.1 3DOrder is liable to consumers in accordance with the statutory provisions. In particular, liability for personal injury, for intentional or grossly negligent damage, according to the Product Liability Act and other mandatory claims are neither excluded nor limited.

15.2 Liability to entrepreneurs for easily negligently caused property and property damage is excluded, insofar as no material contractual obligation has been violated. In the event of a slight negligence violation of a substantial contractual obligation, liability is limited to the typical contractual damages foreseeable at the conclusion of the contract. Liability for personal injury, intent, gross negligence, product liability and other mandatory claims remains unaffected.

15.3 Legal co-responsibility and damage reduction obligations remain unaffected. No provision of these GTC shifts mandatory manufacturer, dealer or product safety obligations to the customer.

16. Data protection

Personal data is processed in accordance with the applicable data protection regulations. Details, in particular on payment, shipping, hosting and shop service providers as well as on data subject rights, include the privacy policy available in the shop.

17. Applicable law and place of jurisdiction

17.1 Austrian law shall apply to the exclusion of the UN Sales Convention. In the case of consumers, this choice of law does not deprive them of the protection of mandatory provisions of the State of their habitual residence, which would apply without a choice of law.

17.2 For consumers only the legal jurisdictions apply. A legal place of jurisdiction for complaints by the consumer is not excluded.

17.3 For entrepreneurs, the exclusive jurisdiction of the competent court at the headquarters of 3DOrder is agreed – to the extent permitted by law.

18. Alternative dispute resolution

3DOrder is currently neither legally obligated nor willing to participate voluntarily in proceedings before a consumer arbitration board. If a specific dispute cannot be resolved directly, the consumer will receive the legally required information about the competent alternative dispute resolution body on a durable medium and the notification whether 3DOrder participates in a specific case. The former EU platform for online dispute resolution has been discontinued and is therefore not linked.

19. Final provisions

19.1 Should any provision of these GTC be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. The ineffective provision is replaced by the legal provision. This applies to consumers only insofar as this does not render the contract invalid in its entirety or a more compellingly favourable legal consequence is provided for.

19.2 Relevant statements and complaints may be addressed to the contact details mentioned in Section 2. Legal form and access rules remain unaffected.

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Sample withdrawal form

If you wish to withdraw from the contract, you can fill out and return this form.

To:
3DOrder – Wolfgang Reindl
Hocheck 23
4891 Pöndorf
Austria
E-mail: mail@3dorder.at

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*) / the provision of the following digital content (*):

__________________________________________________________________

Ordered on (*) / received on (*): __________________________________________________

Name of consumer(s): ______________________________________________________________________

Address of the consumer(s): __________________________________________________

Signature of the consumer(s) (only in case of notice on paper):

__________________________________________________________________

Date: ____________________________________________________________

(*) Delete what is not applicable.