Shipping policy

Last updated: 17 August 2026

Print on Demand and delivery time

Our products are predominantly manufactured only after receipt of the order (“Print on Demand”). The earliest possible delivery therefore takes place from five working days after receipt of payment or after receipt of all customer details required for manufacturing. Working days are Monday to Friday, except for public holidays at the 3DOrder headquarters.

The relevant delivery time for an item is determined by the respective product page, the individual offer or the display in the checkout. For elaborate, personalised, larger or made in several work steps, it can be longer. If no deviating period is stated binding, delivery shall be made at the latest within the statutory period of 30 days.

Shipping areas and shipping costs

Delivered exclusively to the countries and regions selected in the checkout. The available shipping method and the final shipping costs will be displayed before placing the order. The following limits apply in each case to the value of the goods after deduction of discounts:

  • Austria: free standard shipping from 50 € value of goods.
  • Unlocked EU countries: free standard shipping from 90 € value of goods.
  • Switzerland, United Kingdom, Norway and Israel: free standard shipping from 149 € value of goods.
  • Other unlocked countries: There is no general free shipping limit. The shipping costs calculated by weight are shown in the checkout.

Deliveries outside the European Union may incur import duties, customs duties or local taxes. Unless they are specifically collected in the checkout, they are to be carried by the recipient.

Partial deliveries and shipping information

Partial deliveries are only made insofar as they are reasonable to the customer. This does not incur any additional shipping costs, unless otherwise agreed before the conclusion of the contract. Once a shipment tracking is available, it will be sent by email.

Danger and transport damage

In the case of consumers, the risk of loss or damage only passes on when the goods are handed over to the consumer or a third party determined by him. Please document visible transport damage as soon as possible and report it mail@3dorder.at. The absence of a notification does not affect legal rights.

Return address

3DOrder – Wolfgang Reindl
Hocheck 23
4891 Pöndorf
Austria